The Annual State of Shipping Study

In the last year alone, 92% of merchants reported costly impacts to their business from lost, stolen, or damaged shipments, with over half of merchants losing more than $50,000 as a result.

Recent digital sales have outpaced those of stores for the first time since early 2021,1 and with more packages hitting the road, businesses of all sizes are experiencing the effects that increasing shipping incidents have on their reputation and customer loyalty. For small and midsized businesses (SMBs), scenarios like porch piracy, fraud, and extreme weather events can make or break their business success.

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Porch piracy is an increasingly common threat to the online shopper experience and merchant business success this year. Two-in-five merchants stated that porch piracy has become more of an issue for their business in 2022 than in previous years.

To identify the top challenges and emerging risks merchants and shoppers face in the shipping experience, UPS Capital commissioned a compilation of two independent studies surveying both U.S. business owners and shoppers on their experiences with shipping-related issues.

In this exclusive report from UPS Capital, you’ll get insight into:

  • Top shipping-related issues threatening merchant success in 2022 and beyond
  • How merchants can prepare for delivery challenges ahead of peak seasons
  • Consumer expectations when there is a shipping mishap
  • Whitepaper

    The Annual State of Shipping

    Read our full white paper to learn about:

  • The growing impact of porch piracy
  • Emerging risks in the last mile
  • Digital transformation in claims and shipping insurance

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