Delivering better customer service promise by digitally integrating insurance

Case Study: Freight Club

From the beginning, Freight Club has been focused on customer excellence to make shipping oversized items less stressful. By improving accessibility, affordability, simplicity, and convenience, Freight Club has grown to become a 5-star B2B logistics service provider trusted by hundreds of businesses in the US and Canada.


Because they relied on carrier liability, problems like shipping damages and subsequent carrier claims disputes were frustrating and hard on the business. Negative customer experiences were also challenging Freight Club’s commitment to providing 5-star service and hurting their brand reputation.

Check out the full case study to learn how integrating shipping insurance with InsureShield Connect improved Freight Club’s operations and customer experience.

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