The secret behind unpacking a great customer experience

Consistent customer satisfaction—that’s the brighter side of shipping

Customer satisfaction is important to every business. When it comes to online businesses, customer reviews can have a big impact to your growth. Unhappy customers can lead to negative reviews and a bad reputation—91% of people trust online reviews and 68% of Americans say positive reviews make them more likely to use a business1. There are a lot of things you can do to boost customer satisfaction and get more positive feedback from your customers.

A Digital Solution for a Digital Age

Shopify® merchants have access to tools that can help you resolve shipping issues quickly. InsureShieldTM shipping insurance makes it easier than ever to recover from shipping mishaps with quick claims reimbursements, expedited reshipments, coverage for loss and damage as well as theft protection and more. Best of all, it’s completely digital. Get customized coverage. File a claim. Make and receive payments all online.

Time is Everything

Wasting time trying to fight carrier claims can be a frustrating and painfully slow endeavor. Covering your shipments with InsureShield can save you a lot of time in the long-run so you can focus on growing your business. Rules allow you to elect coverage based on SKU, value or geography simplifying the process. In the event of a lost or damaged package, InsureShield coverage offers reimbursement towards expediting a reshipment, which saves your customers frustration and provides a better customer experience. Quick, easy claims filing and payment keeps your bottom line moving in the right direction which should make you feel a lot better. When everyone is happy that’s when you’ve reached the brighter side of shipping. For more information, click here, or download now.

Download now on Shopify®.

1. Berg, Alice. “The Impact of Online Reviews on Customer Decisions.” The Chat Shop, 14 Aug. 2020,

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